Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL DE LA POSTE
Are gift boxes sent immediately after purchase?
The sending of your gift box is immediate in digital version, or in a gift pouch to your home. The beneficiary can then book their dates at our establishment HOTEL DE LA POSTE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for stays and gastronomic experiences at HOTEL DE LA POSTE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at HOTEL DE LA POSTE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or pick it up directly at our establishment during your order. The gift box can be personalized to your liking and sent immediately in digital format. Enjoy this unique experience at our HOTEL DE LA POSTE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different beneficiaries. Each box will be personalized according to your wishes, and the lucky beneficiary will be able to book their dates at our establishment HOTEL DE LA POSTE.
How do I create a group fund and invite people?
To create a kitty and offer a gift box from HOTEL DE LA POSTE, select the dedicated option during your purchase. You can then invite participants by email or via a shareable link. The beneficiaries can book their dates directly with the establishment.
How can I choose the amount for a gift card?
The amount of the gift voucher is determined by the gift boxes offered by HOTEL DE LA POSTE. You can choose from the available options, such as the Gastronomic and Cultural Getaway for two people at 499 € or the Romantic Night in Alsace for two people at 219 €, depending on your budget.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the 'Forgot Password' option to reset it. Enjoy your experience with HOTEL DE LA POSTE.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button of our establishment HOTEL DE LA POSTE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer varied experiences to your loved ones, and all will be included in your order at HOTEL DE LA POSTE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the desired item. You can also empty your entire cart using the dedicated option on our HOTEL DE LA POSTE website.
How do I purchase or give a gift box?
To offer an HOTEL DE LA POSTE gift box, select the gift box of your choice from our stays and experiences, add it to your cart, and complete your order online. You can customize your gift box with a message and choose between a physical version delivered to your home or a digital version sent immediately by email.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate for HOTEL DE LA POSTE and let the recipient choose the experience that suits them from our various services, such as a romantic night or a hiking stay in Alsace.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can choose and customize your box according to your preferences, with immediate delivery in digital version or a gift pouch at your home, in our establishment HOTEL DE LA POSTE.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours, at our establishment HOTEL DE LA POSTE.
Is the gift box customer service reachable by phone?
The customer service of HOTEL DE LA POSTE is available by phone from Monday to Friday, 9 AM to 6 PM, by email, or through an online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to track your order at HOTEL DE LA POSTE.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The chat's operating hours are displayed on the contact page of our establishment, HOTEL DE LA POSTE.
Is there a dedicated customer service for gift boxes?
You have a dedicated customer service team for any questions regarding your gift box. Information and assistance are available to help you with the use of your gift box. Enjoy your stay at our establishment HOTEL DE LA POSTE.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the HOTEL DE LA POSTE gift boxes. You will find useful information about their use, validity, and much more. The lucky recipient can book their dates at the establishment and fully enjoy their stay.
Is spa access included in my gift box?
Access to the spa is included in some HOTEL DE LA POSTE gift boxes. Check the details of your box to confirm this service.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has the same services as other guests of HOTEL DE LA POSTE, in accordance with the establishment's reservation and stay conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find the necessary information to fully enjoy your stay at HOTEL DE LA POSTE.
Is parking included in my gift box?
Parking is not included in the HOTEL DE LA POSTE gift boxes. To fully enjoy your stay, you can park near the establishment.
Is breakfast included in my gift box?
Breakfast is not automatically included in the HOTEL DE LA POSTE gift boxes. To fully enjoy your stay, check the services included in your gift box.
Is special attention given to the recipient of a gift box?
At HOTEL DE LA POSTE, special attention is given to gift box beneficiaries, with tailored services to make their stay unforgettable.
Is a welcome drink included in my gift box?
The HOTEL DE LA POSTE gift boxes include a welcome drink to greet you at our family-run establishment in the heart of Alsace.
Should we bring towels to the Spa?
Towels are provided by our Mountain Bio SPA during your session. Therefore, you do not need to bring any during your visit to the HOTEL DE LA POSTE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can offer multiple gift boxes to your employees and customize them according to your preferences. Our gift boxes, such as the Gastronomic Getaway or the Romantic Night, are available for unique experiences at HOTEL DE LA POSTE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper version. The boxes are customizable and can be delivered immediately to the lucky recipient, with a gift envelope at your home. At HOTEL DE LA POSTE, you pay the best rate directly to the establishment with a secure payment.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote based on the volume ordered at HOTEL DE LA POSTE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, for stays in Alsace at our establishment HOTEL DE LA POSTE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number as well as the new details. We will update the email address associated with your gift box according to the conditions of the establishment HOTEL DE LA POSTE.
How can I leave a review for my gift box?
You can share your feedback about your stay by logging into your customer account. The terms for submitting reviews are detailed during your booking at our establishment HOTEL DE LA POSTE.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or reach us by phone during the opening hours indicated. Recipients of our gift boxes can book their dates directly with the establishment HOTEL DE LA POSTE.
Is there a dress code for the gift box?
The dress code to enjoy your gift box at HOTEL DE LA POSTE is generally casual, but it is recommended to check the specific conditions of the establishment for your stay.
From what age can I get a treatment?
The minimum age to receive a treatment in our Mountain Bio SPA at HOTEL DE LA POSTE depends on the chosen services. Specific conditions for each treatment are detailed during the booking process.
Is it absolutely necessary to make a reservation?
To enjoy your gift box, a reservation is required at the HOTEL DE LA POSTE establishment.
How can one access the hotel from the airport?
To reach HOTEL DE LA POSTE from the airport, it is recommended to plan a car or taxi journey, as the establishment is located in the Kaysersberg valley, in the heart of the Vosges. HOTEL DE LA POSTE is approximately 1 hour and 30 minutes by car from Basel-Mulhouse-Fribourg Airport, and about 1 hour by car from Strasbourg-Entzheim Airport. HOTEL DE LA POSTE.
Is the establishment accessible to people with reduced mobility?
The accessibility of HOTEL DE LA POSTE for people with reduced mobility depends on the facilities of the establishment.
Are pets allowed in the establishment?
Pets are allowed at HOTEL DE LA POSTE, provided that specific conditions are checked at the time of booking.
Where can I find the menus?
The menus are available on the detailed sheet of each gift box or directly on the HOTEL DE LA POSTE website. You can also view them online to discover the gastronomic options offered by our establishment.
What are the hours of operation?
The hours of HOTEL DE LA POSTE vary depending on the services and the seasons. For example, the Lac-Blanc ski resort, located nearby, is accessible within 5 minutes from the establishment.
Is there parking available near the establishment?
HOTEL DE LA POSTE is located in the village of Le Bonhomme, near the Lac-Blanc ski resort, offering nearby parking options. The establishment is situated in a region popular with nature and hiking enthusiasts, with parking facilities suitable for visitors.
What are the delivery methods for gift boxes/vouchers?
The HOTEL DE LA POSTE gift boxes are available in digital version for immediate email delivery or in a gift pouch delivered to your home. You can choose the delivery method that suits you at the time of purchase.
Is postal delivery offered?
We offer home delivery of our gift boxes, with a gift pouch version for a careful delivery. The lucky recipient can book their dates at the HOTEL DE LA POSTE establishment.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for stays and gastronomic experiences at HOTEL DE LA POSTE. Additional items' conditions are specified at the time of purchase.
Is the gift box available in physical format?
The HOTEL DE LA POSTE gift box is available in physical format, with an option for immediate digital delivery if you prefer.
Is the box presented in a neat packaging?
The HOTEL DE LA POSTE gift box is presented in an elegant pouch, ready to give. You can also choose immediate delivery in digital version for instant delivery.
Is the gift box available in a digital format (e-gift box)?
Yes, the HOTEL DE LA POSTE gift box is available in a digital version. You can choose immediate delivery by email for a quick redemption.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your order. The box is available in a gift pouch version delivered to your home or as an immediate digital send, for a personalized choice according to your wishes at HOTEL DE LA POSTE.
Do you deliver gift boxes internationally?
The HOTEL DE LA POSTE gift boxes are available for international delivery, with varying shipping costs and times depending on the destination. You can choose between a gift pouch delivered to your home or an immediate digital send.
What are the delivery times for gift boxes by mail?
The HOTEL DE LA POSTE gift boxes are shipped within 48 hours after the order. Home delivery takes 2 to 5 business days depending on the destination, while digital delivery is immediate.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift boxes from HOTEL DE LA POSTE are delivered according to standard delivery times.
Is express delivery available?
Express delivery of your gift box is available in digital format, with immediate dispatch. You can also choose home delivery in a gift pouch, according to the standard delivery times at HOTEL DE LA POSTE.
How can I track my order?
You can track your order by logging into your account on our website. The booking conditions are specified at the time of purchase, at our establishment HOTEL DE LA POSTE.
Can I receive my gift box by email or mail?
You have the option to receive your gift box by email or by mail, as you prefer. Delivery options are available during the order for easy customization at HOTEL DE LA POSTE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days from the date of purchase. You can also choose to send it immediately in digital format, for immediate use at our establishment HOTEL DE LA POSTE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the establishment HOTEL DE LA POSTE.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At HOTEL DE LA POSTE, you can enjoy your stay in Alsace in a family-friendly and natural setting, with services tailored to your wishes.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service is possible depending on availability and the conditions of the HOTEL DE LA POSTE establishment.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL DE LA POSTE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the reservation conditions of our establishment HOTEL DE LA POSTE.
Is there a cancellation period for gift box reservations?
The cancellation deadline for bookings made with a gift box is specified at the time of booking, according to the conditions of the HOTEL DE LA POSTE establishment.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. Specific terms are indicated at the time of booking, in our hotel-restaurant HOTEL DE LA POSTE.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift certificate for HOTEL DE LA POSTE. You can use it to book an experience in our establishment, such as a stay in Alsace or a romantic night.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, HOTEL DE LA POSTE offers gift boxes tailored to each occasion. You can discover these offers online and choose the one that suits the event you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
For groups, birthdays, or events like bachelorette and bachelor parties, HOTEL DE LA POSTE offers tailored gift boxes for each occasion, with varied stays and experiences to fully enjoy Alsace.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by HOTEL DE LA POSTE are official and guaranteed without intermediaries, providing you with authentic experiences directly with the establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the HOTEL DE LA POSTE gift boxes correspond to those offered by the establishment. You can offer various stays, such as a gastronomic getaway or a romantic night, with specific services like nights in the Garden room or packages with wine tasting.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on the availability at the time of booking at our establishment HOTEL DE LA POSTE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from the HOTEL DE LA POSTE establishment.
Is online payment secure?
Online payment for our gift boxes is secure, ensuring the protection of your banking data. This way, you get the best rate directly from our establishment, HOTEL DE LA POSTE.
Is payment via group or shared payment possible?
Payment via group or shared funds is not offered for the HOTEL DE LA POSTE gift boxes. You can pay for your order by credit card, bank transfer, or PayPal according to the available options at the time of your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at our establishment, HOTEL DE LA POSTE. Each box allows you to enjoy an overnight stay, a meal, or an activity at our hotel-restaurant located in the Kaysersberg valley, in Alsace.
Is it possible to pay in installments?
Payment in installments is possible according to the conditions of the establishment HOTEL DE LA POSTE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This way, you benefit from a direct and secure rate, without any intermediaries, at our establishment HOTEL DE LA POSTE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at HOTEL DE LA POSTE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At HOTEL DE LA POSTE, all payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the information regarding your purchases of gift boxes for HOTEL DE LA POSTE.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
For your purchase of a gift box, you can pay by credit card, PayPal, Apple Pay, or Google Pay. Your gift box will be sent immediately in digital format or as a gift package to your home, with secure payment directly to the establishment HOTEL DE LA POSTE.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to you by email. You can also find it in your customer account on the HOTEL DE LA POSTE website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best rate directly from our establishment, HOTEL DE LA POSTE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the terms and conditions of our establishment HOTEL DE LA POSTE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate directly from the establishment HOTEL DE LA POSTE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOTEL DE LA POSTE establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a personal touch, at our establishment HOTEL DE LA POSTE.
Can we add options to your gift box offers?
The HOTEL DE LA POSTE gift boxes can be customized to your liking, with various options depending on the chosen offers.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, you can choose a premium packaging during your online order. The lucky recipient can then book their dates at our establishment HOTEL DE LA POSTE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. HOTEL DE LA POSTE allows you to choose and customize your gift box according to your wishes.
How do I request a refund for a gift box purchased online?
The refund of an online purchased gift box is possible according to the terms of purchase, at our establishment HOTEL DE LA POSTE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your HOTEL DE LA POSTE paper gift box, a duplicate can be issued subject to availability. The beneficiary can then book their dates directly with the establishment.
Can partially used gift boxes be refunded?
The HOTEL DE LA POSTE gift boxes cannot be refunded once partially used. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the establishment's conditions. The gift boxes from HOTEL DE LA POSTE offer flexibility to choose and customize your stay in Alsace.
Does the right of withdrawal apply to the purchase of a gift box?
The HOTEL DE LA POSTE gift box is non-refundable and non-exchangeable, as it is a service provision. Therefore, the right of withdrawal does not apply to its purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the conditions specified at the time of purchase. HOTEL DE LA POSTE gift boxes allow for flexible booking, but it is important to check the specific terms related to each type of gift box.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box will be required for quick processing according to the conditions of the HOTEL DE LA POSTE establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of an HOTEL DE LA POSTE gift box depends on the general terms and conditions of sale, available on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use the box before its expiration date, they will no longer be able to enjoy it. We recommend checking the establishment's conditions to learn about possible extension options, at our establishment HOTEL DE LA POSTE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the HOTEL DE LA POSTE establishment.
How can I redeem the cashback?
To use your gift box, you can directly book your dates at the HOTEL DE LA POSTE establishment. The beneficiary can choose from different offers, such as romantic stays or gastronomic getaways, according to their preferences.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at HOTEL DE LA POSTE depend on the establishment's conditions. You can enjoy a gift pouch version at your home or opt for immediate digital delivery.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The HOTEL DE LA POSTE gift boxes are neither exchangeable nor refundable. The beneficiary can book their dates at the establishment and enjoy their stay according to the gift box's terms of use.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the availability at our establishment HOTEL DE LA POSTE. We invite you to check the available dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation of your gift box at HOTEL DE LA POSTE is subject to the availability of the establishment. To fully enjoy your stay, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. You will receive an email to create a new password so you can fully enjoy your gift box at HOTEL DE LA POSTE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at HOTEL DE LA POSTE, you will need the number indicated on it. This number is essential to validate your reservation and enjoy your stay in Alsace.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. You can enjoy your romantic getaway or your gastronomic and cultural escape depending on the dates you choose, at our establishment HOTEL DE LA POSTE.
Can I use my gift box on holidays?
The use of your gift box at HOTEL DE LA POSTE is possible on public holidays, subject to the establishment's availability.
Can I freely choose my dates with a gift box?
With a gift box, you can book your stay dates according to the establishment's availability. The lucky recipient can choose their dates directly with HOTEL DE LA POSTE.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment HOTEL DE LA POSTE.
Can I make a reservation by phone with my gift box?
You can book by phone with your gift box at HOTEL DE LA POSTE. The establishment is located in the Kaysersberg valley, in the heart of the Ballons des Vosges park, and is open to welcome you with your family or friends.
Can I make a reservation by email with my gift box?
Reservation by email with a gift box is possible according to the conditions of the HOTEL DE LA POSTE establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the HOTEL DE LA POSTE establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as extra activities or services not included, are at your own expense. Enjoy your stay at our establishment HOTEL DE LA POSTE.
Is my gift box personalized?
Your gift box is personalized and bears the name of the recipient. It is valid for a reservation at our establishment, HOTEL DE LA POSTE.
Can my gift box be used all at once?
Your gift box for HOTEL DE LA POSTE can be used in one go. The terms of use are specified in the conditions of the box, which you received with your purchase.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for stays and services at our establishment HOTEL DE LA POSTE, located in the Kaysersberg valley. It allows you to enjoy our restaurant, our mountain spa, or our stays in Alsace. The details of the included services are specified in the conditions of your gift box.
Is my gift box valid in only one establishment?
Your gift box is valid for stays and services at our establishment HOTEL DE LA POSTE, located in the Kaysersberg valley. You can enjoy our rooms, our restaurant, or our Bio Mountain SPA depending on the options chosen.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the establishment. The details are specified at the time of booking at our HOTEL DE LA POSTE.
Can someone else use my gift box?
The HOTEL DE LA POSTE gift box is personalized and reserved for its recipient. It can only be used by the person indicated on the box.
Can an additional payment be requested on-site when using the gift box?
When using your gift box at HOTEL DE LA POSTE, an additional payment may be required according to the establishment's conditions, particularly depending on the chosen services or stay dates.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL DE LA POSTE, you may be asked to present an ID depending on the establishment's conditions.
Do you accept pets?
The presence of pets is subject to the establishment's conditions. For a pleasant stay with family or friends, HOTEL DE LA POSTE welcomes you in the Kaysersberg valley, in the heart of the Vosges.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at HOTEL DE LA POSTE, log in to your account and follow the instructions on our website. You will be able to choose your stay dates and enjoy your experience in Alsace.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest, directly at our establishment HOTEL DE LA POSTE.
Is my gift card divisible? Can I use it multiple times?
Your HOTEL DE LA POSTE gift voucher can be used in several occasions, depending on the establishment's availability. This way, you can enjoy your stay or dinner on multiple occasions.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL DE LA POSTE are typically from 3 PM for check-in and until 11 AM for check-out. These times may vary depending on the type of stay chosen, so it is advisable to verify them at the time of booking.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen gift box. For example, you can enjoy a romantic night in Alsace, a two-night hiking stay, or a package to discover a winemaker and their passion. The details are available directly on the gift box of the HOTEL DE LA POSTE establishment.
What is the difference between a gift box and a free amount voucher?
A gift box from HOTEL DE LA POSTE offers predefined experiences such as romantic nights or hiking stays, while a voucher with a free amount allows you to pay for a service of your choice up to the indicated amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to learn about the reservation and usage conditions for the stays offered by HOTEL DE LA POSTE.
How do I use a gift box during booking?
To use your gift box at HOTEL DE LA POSTE, simply book directly with the establishment by mentioning your unique code. The beneficiary can choose their stay dates according to availability and fully enjoy the offered experience.
Can the gift box be transferred to a third party?
The HOTEL DE LA POSTE gift box can be given to a third party. Simply enter the recipient's name during the order or change the assignment directly on the website.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a HOTEL DE LA POSTE gift box is possible according to the conditions specified at the time of purchase.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your HOTEL DE LA POSTE gift box, a duplicate or a digital box will be sent to you according to the establishment's conditions.
What is the validity period of a gift box?
The validity period of a HOTEL DE LA POSTE gift box is 1 to 3 years depending on the type of gift box chosen. The gift boxes offer flexibility to book stays in Alsace, such as the Gastronomic and Cultural Getaway or the Two-Night Hiking Stay in Alsace.
Are children allowed?
HOTEL DE LA POSTE, located in the Kaysersberg valley, welcomes children in a family-friendly and convivial setting, ideal for family stays. This Alsatian house, managed for four generations, offers family-oriented services such as stays in the heart of the Vosges nature or gastronomic getaways. Enjoy the warm atmosphere of HOTEL DE LA POSTE.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance will go unused. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment HOTEL DE LA POSTE.
Is the spa access private?
Access to the spa at HOTEL DE LA POSTE depends on the gift box you choose. Some boxes include private access, while others allow shared access. Check the details of your box to know the specific conditions.
What types of gift boxes do you offer?
We offer gift boxes for stays in Alsace, romantic nights, gastronomic and cultural getaways, as well as wellness experiences in our Mountain Bio SPA. Options include hiking stays, wine tasting packages, and vouchers for our restaurant, suitable for different desires and budgets. All our gift boxes are available at our establishment HOTEL DE LA POSTE.